Returns & Refunds Policy

Last updated 13 June 2025

1. Overview

We want you to be delighted with every purchase from SUUQ. If something isn’t right, this policy explains when and how you can request a replacement, refund or credit.

2. Perishable Goods (fresh produce, meat, dairy)

Once validated we will, at our discretion, offer:

• A replacement delivery at the next available slot;
• Store credit equal to the item value; or
• A refund to the original payment method (Mobile Money / card).

3. Non‑perishable items

• Return requests must be lodged within 7 days of delivery.
• Items must be unused, in original packaging and resaleable condition.
• The customer is responsible for return shipping unless the item was defective or incorrectly supplied.

4. Refund timelines

Approved Mobile Money refunds are processed within 24 h; card refunds may take 3–7 banking days to appear.

5. Exceptions

• Gift cards and downloadable/virtual products are non‑refundable.
• Health and personal‑care items cannot be returned if seals are broken.

6. Contact

Email returns@suuqonline.ug or call +256 784 679 630 for any questions.