Terms & Conditions

Last updated 31 July 2025

1. Introduction

These Terms govern your access to and use of the SUUQ ONLINE (U) LTD Platform. By creating an account, placing an order or browsing the site you agree to be bound by them.

2. Definitions

  • Platform – the website and mobile interfaces operated by SUUQ ONLINE (U) LTD.
  • Customer – a person who places an order for goods.
  • Vendor – a third‑party supplier listing products on the Platform.
  • Halal & Permissible Goods – Only products that are halal and compliant with Islamic law and local regulations may be listed.
  • Perishable Goods – items that are likely to spoil within a short period, including fresh produce, dairy and meat.
  • Non-Perishable Goods – items that are bound to keep quality or freshness for quite a longer time(foodscategory specifically).

3. Account & Eligibility

You must be at least 18 years old or have guardian consent. Keep your password confidential; you are responsible for all activity under your account.

4. Ordering Process

  • Items in your cart are not reserved until checkout is complete.
  • After payment, you receive an order confirmation email or in-app message which forms the contract.
  • We may cancel and refund an order if stock is unavailable or a pricing error occurs.

5. Prices & Payments

All prices are in Ugandan Shillings (UGX) and inclusive of applicable taxes unless stated otherwise. We will later accept Mobile Money (MTN/Airtel) and approved cards via our payment gateway.

6. Perishable Goods Clause

Quality is guaranteed on delivery. Claims for spoilage or damage must be raised within 24 hours of receipt with photographic evidence. Beyond this window we cannot offer refunds for perishables.

7. Delivery

  • Delivery is available within Kampala and selected surrounding areas. Fees vary by location and quantity.
  • Same‑day delivery cut‑off is 6:30 pm EAT. Orders placed later are delivered next day.
  • If delivery fails due to incorrect address or no‑show, a re‑delivery fee applies.

8. Returns & Refunds

Non‑perishable items may be returned within 7 days if unused and in original packaging. See our Returns Policy for details.

9. Marketplace Vendors

SUUQ would function purely as an agent or broker connecting buyers and third-party vendors. The vendor is the seller of record, and SUUQ facilitates the transaction (listing the product, processing payment, etc.) in return for a commission or fee. SUUQ does not take ownership of the merchandise in this model; it simply arranges the sale on the vendor’s behalf ie following a profound Shariah Principle known as Agency (Wakalah) Principle: Since SUUQ does not own the goods, SUUQ will formally or on agreement seek permission to represent the vendor.

10. Limitation of Liability

Vendors are liable for counterfeit, harmful or consistently defective goods and shall indemnify SUUQ ONLINE (U) LTD against related losses.

11. Intellectual Property

All content, trademarks and logos are owned by SUUQ or its licensors. You may not use them without prior written consent.

12. User Conduct

You agree not to submit false orders, interfere with the Platform, or post defamatory content.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of Uganda. Any dispute shall be submitted to the exclusive jurisdiction of the courts of Kampala.

14. Changes

We may revise these Terms. Changes will take effect 14 days after being posted on the Platform.